Contact information
York outreach recovery team (YORT)
Huntington House
Jockey Lane
York
YO32 9XW
Telephone: 01904 465101
Service opening hours: Monday to Friday, 9am to 5pm
About us
We are part of York adult community mental health services. We work with individuals to support their mental health recovery and help them gain skills to live as independently as possible. The team provide support to those who struggle to maintain helpful links with other services and who may benefit from a more flexible approach.
We also work with people who are in hospital rehabilitation placements following the breakdown of their community living arrangements. These placements are usually outside the York area.
We do everything we can to support people in their own home/community setting before a hospital admission away from locality is considered.
What we do
Together we will work with you to develop a care plan. This may focus on:
- understanding your mental health and traumatic experiences that may have impacted you
- coping with voice hearing experiences
- managing your emotions
- developing problem solving skills
- living with difficult, distressing or unusual experiences
- addressing issues with medication, housing, benefits and activities of daily living
- developing meaningful occupations and interests and a personal staying well plan
- supporting you with your physical health
- working with you and those who support you to understand everyone’s needs and plan for the future.
How we do it
We understand that your needs may change and contact with the team can increase or decrease depending on the level of support you might need or want. Together we will decide with you how often we meet and where.
Your core team will work alongside other agencies to help make sure your needs are met. For example, if you have a social care package, we will work with your social care assessor or if you would like to improve your physical health we can refer you to a physical health advisor.
You and those who work most closely with you will review your progress. This will be done at least every six months at a care programme approach (CPA) meeting. Your carers or family members are welcome to attend if you would like them to. We will review the work we have done together and the progress that has been made. We will also set goals for the next six months with you.
At least once a year you will be offered a review with a psychiatrist. This is flexible and you can request an outpatient appointment at any time.
If you are currently in a hospital placement, we will attend review meetings regularly and make sure the focus of the work in hospital is meeting your needs and that the admission is for the shortest time possible. The team will support discharge planning and work to identify a local placement. We will also offer you support while you are transitioning back to living in the community.
Meet the team
Lots of different professionals’ work in the team so we can meet the different needs of those in our care. These include:
- recovery support workers
- mental health nurses
- occupational therapists
- psychologists
- mental health social workers
- psychiatrists
- managers
- secretarial staff
- students (we will always ask your permission before bringing students along on visits).
You may not work with all the team members.
Help for relatives, carers, friends and supporters
We will provide support and advice to those who are important to you. We encourage their involvement but will respect your confidentiality. Information will not be shared with relatives, carers and friends if you do not want it to be. However, we will still be in contact with them to offer carer support. This will not involve any of your information being shared if you do not give your consent.
What people who’ve used our service have said…
Most of the time people tell us their experience has been positive. They have told us we are efficient and respectful and that they have found our flexible support helpful in managing their difficulties. People have also reported increased confidence and that they have been able to explore new activities within the community.
Useful contacts
If you are experiencing a mental health crisis, call NHS 111 and select the mental health option.
Samaritans
Telephone: 01904 655888
The Haven
(Out of hours mental health support)
Telephone: 01904 553850
MIND
Telephone: 01904 643364
City of York Council
Telephone: 01904 551550
Citizens Advice Bureau
Telephone: 03444 111 444
NHS non-emergency
Telephone: 111
Police non-emergency
Telephone: 101
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