In April 2024, NHS 111 select mental health option was introduced across the region and in our Trust.
This is now the national telephone number to call for anyone experiencing a mental health crisis, making it easier for people to find the right support.
Crisis services haven’t changed and are still provided by our Trust. It’s just a new telephone number to call which is free and easy to remember.
Since the introduction of NHS 111 select mental health option, our existing freephone crisis number (0800 0516 171) has remained active to ensure people always get the support they need. All calls reach the same service regardless of whether they dial NHS 111 or our 0800 number.
As the NHS 111 select mental health option service is now established, from 10am on Wednesday 22 January we will begin the transition of all calls coming through NHS 111 select mental health option.
This means that our 0800 number will no longer accept calls and people will hear a message on the line advising them to call NHS 111 and select the mental health option for crisis support.
If you, or someone you know, is experiencing a mental health crisis please call NHS 111 and select the mental health option.
It is for all ages, including children and young people and those with neurodevelopmental needs. You can call for yourself, or someone else.
Available 24/7, you will speak to a mental health professional who will listen to you and help you find the right support.
If you are deaf or have hearing loss, you can use SignVideo or the 18001 111 Relay UK app.
Find out more about what will happen when you call NHS 111 and select the mental health option.
