25 October 2024
Jean works on reception at Viscount House, where clinicians provide mental health support for young people in Stockton.
Jean says that attending a Children and Adolescent Mental Health Services (CAMHS) appointment can be a nerve-wracking for young people and their families. She aims to help people feel welcomed.
Gemma Sharpe, Community Team Manager, said: “A parent told us that the reception is a calm environment, and Jean helps to put young people feel at ease.”
Kindness and compassion for families when they need it most
Jean is likely to be the first person you see, when you enter Viscount House.
There are over 30 clinicians working from the building. They offer a variety of services and therapies.
Young people who have appointments are typically referred from the crisis and liaison service for children and young people or the Teesside Single Point of Contact (SPOC).
Jean brings her life experience to her role. She understands people may be masking their feelings. She says: “You can put a smile on your face. But you don’t know how that person is feeling inside.”
A friendly and warm welcome to your appointment
She says: “Each day is different. I try to be friendly and make the children and parents feel welcomed.”
“Some people I know quite well. I always try to speak to them, asking ‘Hello, how are you doing?’.”
Private space for those who need it
Jean says: “Sometimes parents or children may be upset in the reception area. I’ll offer them a separate room. If it’s before the appointment, I’ll quickly go and let the clinician know.”
Understanding and empathy for families attending a CAMHS appointment
Helping families to feel safe and cared for is something Jean cares about.
She says her life experience motivates her to create a welcoming atmosphere for young people, parents and guardians.
Before becoming a receptionist for our trust, Jean ran pubs in London as well as working in procurement.
She has always enjoyed working with others, describing herself as “A very people person with quite a unique sense of humour”.
Earlier this year, Jean sadly experienced bereavement, losing her partner to cancer. She expressed gratitude for the lovely support from the team around her.
Jean says that it is these life experiences that drive her to do her best to support others.
A passion for what we do
Jean says: “I love what I do. I’ll be here until I’m 80!”
Thank you, Jean.
Read more about children and adolescent mental health (CAMHS)
Would you like to know more about our mental health services for children and young people (CAMHS)?
You can also find out more about feelings and symptoms young people may have.
