Carers or key named individuals
You are a carer or a key named individual if you provide unpaid support for someone with physical illness, disability, mental health problem or addiction.
A carer can be an adult, for example a parent, spouse, friend, or neighbour, young or elderly, or a child. Many people do not see themselves as carers as caring is simply part of everyday life for them.
What have we learnt?
Carers of all ages have told us that they would like to have a better understanding of the situation they find themselves in, of what to expect and of what might be expected of them.
However, we know that the caring role can have an impact on a carer’s own health and wellbeing. We want to be able to offer carers support and we hope that connecting and working with carers will give us valuable insight into the needs of all the people we work with so that, together, we can offer the best care possible.
What to expect from the North York and York adult ‘carer’ engagement approach.
In our commitment to you, we will:
Introduce ourselves
- We will provide you with a named contact within the team so that you know who you can speak with about the person you care about.
- Offer you a meeting with your named contact within two weeks of initial assessment so that we can listen to your experience, concerns and hopes to ensure we can build a shared understanding of the situation.
- On admission to hospital or following a crisis presentation we will contact you within 72 hours.
Share information
- Value the information you share and plan to see you on a regular basis, so that together we understand the needs of the person you look after.
Protect confidentiality
- We respect and value the information shared, and we will maintain your privacy. When we are restricted in what we can share, we will explain why.
Keep you informed
- Invite you to key meetings and your input will be included in the decision-making process regarding a person’s treatments and plans.
Involve you in points of transition
- Involve you in any transitions of care, whether this be between teams or between hospital and community or the GP.
Support you as a carer
- We can work with you to develop a carer support package or care plan.
Additional support available for you
Other services are available to offer support, learning and opportunities. The primary support across North Yorkshire and York can be accessed using the details below.
Hambleton and Richmondshire
Carers Plus Yorkshire,
2 Omega Business Village,
Thurston Road,
Northallerton
DL6 2NJ
Telephone: 01609 780872
Email: [email protected]
Harrogate Borough
Carers’ Resource
11 North Park Road
Harrogate
North Yorkshire
HG1 5PD
Telephone: 01423 500555
Email: [email protected]
York
York Carers Centre
17 Priory Street
York
YO1 6ET
Telephone: 01904 715490
Email: [email protected]
Selby district
Carers Count
Telephone: 0300 012 0415
Email: [email protected]
Scarborough and Ryedale
Carers Plus Yorkshire
96 High Street,
Snainton,
Scarborough
YO13 9AJ
Telephone: 01723 850155
Email: [email protected]
L1166, v2, 10/3/2022 (archive 10/3/2025)
