Accessibility

This accessibility statement applies to this website. The URL for this website is www.tewv.nhs.uk

This website is run by Tees, Esk and Wear Valleys NHS Foundation Trust.

We want as many people as possible to be able to use this website.

That means you should be able to:

Change colours, contrast levels and fonts
Zoom in up to 300% without the text spilling off the screen
Navigate the website using just a keyboard
Navigate the website using speech recognition software
Listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We also aim to make the text easy to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Some documents are not fully accessible. This is particularly notable for more complicated documents such as policies, procedures and our Trust Board documents.

Some documents:

Include images that are not marked as decorative or have alternative text.
Do not have a title set in the document properties.
Do not have a set primary language.
Include tables that are missing headers.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email [email protected].

We’ll consider your request and get back to you in 10 working days.

If you cannot view a map on one of our location pages, please use the contact details on that page, such as email address or phone number, for directions. You can also email [email protected].

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email our communications team by emailing [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. You can also contact the community or crisis teams via short text messaging SMS or Next Generation Text Relay Service NGTS.

We have portable hearing loops available for staff, visitors and patients at receptions in a range of locations. If you require use of this please speak with reception staff on arrival. If you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Tees, Esk and Wear Valleys NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG version 2.2 AA standard, due to the exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We are not aware of any non-compliances with the accessibility regulations. Our site is partially compliant with exemptions that we have assessed to be a disproportionate burden.

Disproportionate burden: Documents published after 23 September 2018

We always do our best to ensure documents essential to care are accessible to everyone. However, we have assessed that ensuring every document published on our website meets the accessibility legislation would be a disproportionate burden.

Read our disproportionate burden assessment for documents published after September 2018.

Content that’s not within the scope of the accessibility regulations

Older PDFs and other documents

Some of our older documents may not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.2 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix our Freedom of Information Disclosure Request log for 2017.

Any new documents we publish will meet accessibility standards, where these are not listed as a disproportionate burden.

What we’re doing to improve accessibility

We always try our best to make this site as accessible as we can.

Our accessibility roadmap shows how and when we plan to improve accessibility on this website.

If you have any feedback, please email [email protected].

Preparation of this accessibility statement

This statement was first prepared on 4 January 2021. It was last reviewed and updated on 14 March 2024.

This website was last tested on 8 March 2024. The audit was carried out by MIXD, our digital agency.

A representative page sample approach was taken. MIXD generally review all the key pages and the main page. The pages and documents they reviewed were:

If you would like a copy of our latest accessibility audit, please email: [email protected]

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